Linen Rental FAQ
1. Do I need to order in advance?
Yes! We suggest that you place your order when you confirm your accommodations! You can place your order online through our order for, call our offices at (508)-349-1141 or you can print our linen order form and mail or fax it to us at (508)-349-0474 with your payment.
2. What is the reservation/payment policy?
All orders must be paid in advance. We accept multiple forms of payment, check, money orders, Mastercard, Visa, or Discover cards. Regardless of your payment method, we also need a valid credit card number to process your order. If the items you rent are not returned, are damaged, or are returned late, we will charge your credit card accordingly.
3. What if I need to cancel a rental?
You may cancel your rental order up to 72 hours before your intended arrival for a full refund. If you cancel with less than 72 hours notice and have not sent a check or money order yet, we will charge your credit card. If you have sent a check or money order and cancel, we will your refund in check form.
4. What if I am planning on picking up our linens from you and arrive later than I anticipated?
Give us a call if you think you will arrive after our office closes. In the summer, we are open until 4:00 PM on Saturday and until 4:00 PM on Sunday. We can either leave the linens outside our door tagged with your name or leave it outside your rental house for an additional fee, which will be charged to your credit card.
5. Do I need to wash the linens before returning them?
No. That is not necessary. Laundering is included in the cost of the rental, and even if they are returned freshly washed they will still be re-laundered.
6. If I find the linens I rented at the house, do I get a refund if I return it?
You are welcome to return the linens early, but no refund will be issued. Refunds are only issued if the rental is cancelled 72 hours in advance.
7. Am I responsible for lost or damaged items?
Yes, any lost or damaged linens will be charged to your credit card and an invoice will be sent to you.
8. What if I need to return a linens and you are closed?
You may leave the linens that you are returning in a bin outside our door at our Wellfleet location.
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