Policies and Procedures

Regular House Cleanings can be scheduled weekly, twice a week, every other week, monthly, or for a single time.  House cleaning estimates are available upon request, if we are unfamiliar with a house we can send one of our staff to the property to give us an accurate idea of how long a cleaning might take.

Scheduling

• All cleaning scheduling must be done through our office! (508)-349-1145
• Please call our office if you have a special request for the cleaners or need to change your cleaning schedule. We will do our best to accommodate you.
• Please do n0t ask our cleaning crew members to forward your scheduling needs or changes to our office! They are tired by the end of their day!
• For any cleaning scheduled in Provincetown we require on-site parking.

Cancellations and Changes

• Cleaning date changes or cancellations must be made by phone to our office.
• Regular Cleaning Schedule Changes or Cancellations require 48 hours advance notice. Otherwise, regular rates will be charged.

Cleaning Supplies

• The Furies provides all cleaning supplies and equipment used by our cleaners.
• If you would like to provide us with a special cleaning product that you prefer, please let us know.

Payments

• All invoices and payments are handled directly from our office.
• Cleaning invoices are mailed within 48 hours of your service.
• Payment is due 15 days from the date of the cleaning service.
• Check or Money Order preferred, Mastercard, VISA, and Discover accepted.
• Finance charge of 18% on outstanding balances that are still unpaid after 30 days (15 days overdue).
  

Guarantee

We have a 24 hour guarantee on all our Cape Cod cleaning services.  If you are not satisfied, let us know right away and we will have the cleaning crew come back to clean the area that was missed.