Policies and Procedures

Regular Cleaning can be scheduled weekly, twice a week, every other week, monthly or for a single time, based on your personal needs. We work with the customer to design a cleaning plan for your home that meets your requirements and our standards.

Scheduling

• All scheduling must be done through the office!
• Please call the office if you have a special request or need to change your schedule. We will do our best to accommodate you.
• Please don't ask cleaning crew members to forward your scheduling needs or changes to our office! They are tired by the end of their day!

Cancellations/Changes

• Date changes or cancellations must be made by phone to our office.
• Regular Cleaning Schedule Changes or Cancellations require 48 hours advance notice. Otherwise, regular rates will be charged.

Cleaning Supplies

• The Furies provides all cleaning supplies used by the cleaning crews.
• If you would like to provide us with a special cleaning product that you prefer, please let us know.

Payments

• All invoices and payments are handled directly from our office.
• Invoices are mailed within 24 hours of your service.
• Payment is due 15 days from date of service.
• Check or Money Order preferred, MC/VISA accepted.
• Finance charge of 18% on outstanding balances that are still unpaid after 30 days (15 days overdue).
  

Guarantee

We have a 24 hour guarantee on our Cape Cod cleaning services.  If you are not satisfied, let us know right away and we will have the crew come back to clean the area that was missed.