Cleaning Services FAQ
1. What Days and Hours are you open and available for cleaning?
During the off-season our office hours are:
Tuesday-Friday, 8:00 am-3:00 pm
Occasional Weekends
During the Summer our hours are:
Monday-Friday, 8:00 am-4:00pm
Saturday, 7:00 am-4:00 pm
Sunday, 7:30 am-3:00 pm
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2. Are you Insured?
The Furies Cleaning Service and Linen Rentals is fully Bonded and Insured, which means:
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We carry Workmen’s Compensation for all of our employees.
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We carry auto insurance that covers our vehicles and any employee vehicles if they are used on the job.
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We carry general liability insurance that will cover any breakage or damage caused by our employees.
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We carry Bonding Insurance to cover any employee dishonesty
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3. Do you provide the cleaning supplies and equipment or do I?
We provide all of the cleaning supplies and equipment required to clean your house. This includes cleaning solutions, sponges, rags, mops, de-cobwebbers, and vacuums etc. Many of our cleaning solutions are Greenseal Certified. We prefer to use our own supplies and equipment, since this is what our cleaning staff is trained to use and therefore they are familiar with them. If you have any allergies to any cleaning products, please let the office staff know! We will make sure your cleaners have that information when they come to your house. If you have cleaning products that you would prefer us to use, please let us know and provide them for us.
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4. What towns on Cape Cod are cleaning services available in?
Regular weekday cleaning services are available in Truro, Wellfleet, Eastham, Orleans, and Provincetown (on-site parking required). Changeover cleaning service is available in Wellfleet, Truro, and to a limited extent in Eastham.
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5. How do I pay for services?
All invoices are generated in the office and sent to you. Payment for cleaning services is due within 15 days of the cleaning. All payments must be made in US dollars. We accept Master Card, Visa, and Discover, or checks and money orders made out to The Furies.
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6. What if I need to reschedule or cancel a cleaning?
All scheduling must be done through the office at 508-349-1145! We ask that you give us 48 hours notice to cancel or change your cleaning. We will do our best to accommodate your schedule. You will be billed for your full normal cleaning if you cancel with less than 48 hours notice.
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7. Do the same people clean my house every time?
We try our best to send the same team leader to your house each time. Occasional circumstances prevent this, but we make sure we send at least one staff member who is familiar with the house.
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8. Is it possible to have you clean only on an as-needed basis?
Yes, you can call the Furies Cleaning Service as you need cleaning. During the off-season you should call at least a week ahead to schedule a cleaning. During the summer we are well staffed and we are able to accommodate most week-day housecleaning requests. On the weekends in the summer we have limited availability in the mornings between 8am-10am. The weekend slots after 10am on Saturday and Sunday our generally booked in advance.
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9. How do you charge for housecleaning? What are your cleaning rates?
All housecleanings are charged by the manhour. Our rates vary for various cleaning services based upon the season and between week-ends and weekdays so please call our office for rates.
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10. What is a man-hour?
A manhour is a unit of measurement that collectively includes the time of all persons involved in a job expressed as a single total. For example, if three people worked together for one hour on a single job they collectively worked three manhours.
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11. Why do you charge by the manhour and not by a flat rate?
Charging by the manhour allows for your invoice to accurately reflect the amount of time spent cleaning. If it takes less time then normal you would only be charged by the amount of time that the cleaners were actually there. Some days you may want something extra done and that will be reflected in the time spent and charged for. Be sure you schedule extra time with the office first. If we charged a flat rate then we would not be able to provide the individualized level of service that our customers expect from us.
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12. Should I tip the cleaning staff?
This is entirely up to you. It is not required nor expected but always appreciated!
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13. Should I be home during the cleaning?
There is no need for you to be home during the cleaning. Some people like to be there to show the crew what they want to have done; others give instructions to the office staff if they want something special done. Those requests are conveyed to the cleaning team.
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14. What about my animals?
We all like animals. Cats are not a problem. We take care to make sure they stay inside. Dogs can have different personalities when you are not at home. It is a good idea to minimize any risk to our staff by confining them into an area not to be cleaned, such as a basement, garage, or kennel.
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15. What if the staff breaks something?
Occasionally, accidents do occur. Our insurance carrier will handle any major losses, while we usually handle the minor mishaps. The most tragic loss is if something of high sentimental value and low monetary value is broken. Be safe rather than sorry and let us know to bypass those items or put them away on your cleaning day.
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16. What if my regular visit falls on a holiday?
We do not work on the following holidays if they fall during the week:
New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. We will do our best to reschedule you to a different day that week.
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17. Where is your office located?
Our office is located on Cape Cod in Wellfleet MA at 2393 Route 6 approximately half a mile from the traffic lights for Wellfleet center. We are next-door to the Wellfleet Post Office and the WHAT theatre and share a building with a Dunkin Donuts, Billingsgate Antiques and Craftsmen Gallery, Local Color & Cuts, MASS Appeal, and Nauset Carpenters.
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18. What other services do you offer?
In addition to cleaning The Furies also provides household linen rentals ie sheets & towels to Lower Cape Cod.
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